Before confirming your booking with Green Putzhilfe, we request your careful consideration of the following terms and conditions. Kindly be informed that Green Putzhilfe reserves the right to amend these terms without prior notice.

Booking and Cleaning Services:

• Booking Green Putzhilfe services via email, telephone, or our website implies the client's agreement to be bound by our terms and conditions.
• The Company will provide one or more Cleaners at the agreed service time, equipped with Green Putzhilfe's cleaning products and materials.
• Clients agree to use Green Putzhilfe's products at their premises. We ask for access to hot water and electricity and request the securing or removal of fragile items for a safe working environment.
• No person under 18 should be left alone in the house/property without a parent/guardian present.

Cleaner Selection:

• Every Cleaner of Green Putzhilfe is personally interviewed by our team to ensure quality and reliability.

Satisfaction Guarantee:

• Your satisfaction is guaranteed. Contact us within 24 hours for a free re-clean within 48 hours if dissatisfied.

Payments:

• Payment can be made in cash, by bank transfer, or via PayPal upon completion of the service.
• Invoices are due within 7 days; additional charges apply on days 8 (10%) and 14 (20%).

Cancellation Policy:

• Home/office cleaning: A 50% cancellation fee applies for cancellations less than 24 hours before the scheduled appointment.
• Lockout or unavailability: 50% cancellation fee if our cleaners are turned away or issues with keys. Full payment for cancellations less than 24 hours before the appointment.
• The client has the right to terminate the Service with 24 hours' advanced notice before or immediately after the first cleaning visit.

Booking Cancellation by Green Putzhilfe:

• We reserve the right to cancel bookings without notice due to various reasons, including insufficient staff, location constraints, and incorrect pricing.

Referrals:

• Hiring past or present staff independently requires a €250 referral fee.

Claims

• Report poor service, breakage, damage, or theft within 24 hours.
• Green Putzhilfe has public and employer's liability insurance covering accidental damages.
• Excluded from liability are items of sentimental value, cash, jewelry, art, and antiques.
• We are not responsible for any damage if the customer requests the movement of heavy furniture during the cleaning process.

These terms are designed to ensure transparency, quality service, and client satisfaction. If you have any questions or concerns, feel free to contact us.